What is an INFOPASS?


InfoPass is a free service that lets you schedule an appointment with a U.S. Citizenship and Immigration Services (USCIS) Immigration Officer. This service can answer basic inquiries, assist in expedited services, and provide extensions to some Green Card statuses.

The InfoPass system has undergone many revisions over the years. For instance:

  1. (2015) It used to be available as a walk-in service at a local USCIS Field Office and a kiosk could print off an Infopass Ticket.
  2. (2016-2017) It was an online system where an appointment could be scheduled starting at 12:01 EST/EDT for that same day or within the next 14 days.
  3. (2018-2019) It was a phone system where a level 1 customer service agent can screen schedule requests and either refer someone to an online system or push the call to a level two officer to assist or schedule an Infopass.
  4. (2020) The phone system was altered nearly every month with new processes and procedures. The alterations took into account the 4-month USCIS Public Closure due to COVID-19, and also the lowered on-site staff.

USCIS Durham Infopass:

Although the InfoPass Kiosk is still found within the USCIS Durham Lobby, it is no longer in use and a reminder of a past system. Walk-ins are not permitted, and in-person InfoPass Appointments are limited to emergencies and Green Card Stamps.

USCIS Durham can provide a Green Card extension in 3 formats:

  1. A sticker on the back of the Green Card
  2. A Stamp in a Valid, Unexpired Passport
  3. If you attend the InfoPass with 1 Passport Styled Photo, an I-94 Card can be sealed to represent proof of a Green Card

How to schedule an InfoPass Appointment:

To Schedule an appointment, the applicant must call: 1-800-375-5283

A Level 1 Officer will answer the call, and will determine if a Level 2 Officer (in the Local Field Office) is required. If required, a Level 2 Officer will return the Call and assist in scheduling an InfoPass Appointment, usually for a Green Card extension stamp.

What documents should you bring to the appointment?

Some of the documents you will need include:

  • Printout of the InfoPass appointment notice confirmation
  • Government-issued identification. This could be any of the following:
    • government-issued photo ID card
    • passport
    • valid driver’s license
    • Employment Authorization Document, or Form I-551, Permanent Resident Card (‘green card”)
    • Form I-94, Arrival-Departure Record; note: if your Form I-94 does not have a photo of you attached to it, then a passport or valid driver’s license would have to accompany as an additional form of identification.
  • All immigration forms, receipt notices, approval or denial letters, translations and original documents that relate to your filing.

What if you need to reschedule the appointment?

InfoPass allows you to cancel or reschedule appointments by using the identification numbers at the bottom of your appointment confirmation notice.

A link can be found here: https://my.uscis.gov/en/appointment/v2/manage


As a very common use in our law office, INFOPASS meetings are beneficial in providing 1-year extensions to Green Cards, especially during the I-751 Removal Process, the I-90 Renewal Process, and the N-400 Naturalization Process (if the N-400 was filing 6-months prior to the Green Card’s Expiration).

If you have any concerns, you should speak with a local Immigration Attorney, or you may call Fickey Martinez Law Firm, P.L.L.C. at (910) 526-0066 or email at attorney@fickeymartinezlaw.com.



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