USCIS Case Processing: Common Statuses and Questions

This post will cover a lot of the common questions surrounding the USCIS Process and Case Statuses.
Visualization of every USCIS Process
For starters, every USCIS Filing must be processed by a USCIS Officer. It is this officer that has complete control over a filing, NOT:
- an applicant
- an attorney
- a senator or congressman
- a high-ranking military member
Moreover, you do not normally get to know the officer handling your case. Nor, can you talk directly with that officer.
An Immigration Officer is like any other officer. Let us make it more commonplace. Have you ever had something stolen? If not, let’s pretend your phone was stolen at a Walmart, taken right from your shopping cart.
A detective would rely on a police report, security footage, photos, testimony, ect. The detective must work with numerous people to solve the crime. The Detective cannot give an estimated time when (1) the criminal will be caught, (2) when the phone will be returned to you, and (3) when the investigation would complete. The detective finishes the investigation “when it is finished.”
The same occurs with a USCIS Officer, the immigration officer receives “paper, forms, evidence,” but then must coordinate with other officers, other agencies, numerous systems, and conduct an investigation.
Note: Investigations cannot be rushed. Filings are handled “first come, first serve.”
What is first come, first serve?
That is a common expression for the backlog. Filings are processed in the order they are received. A filing cannot be expedited (cut in line) unless it is life-and-death or in the government’s best interest.
Common requests to expedite / skip in line:
- Deployment does not normally expedite a filing, because a service member still must report for deployment, with or without a spouse or family member.
- Service Member is about to be deployed to Germany for 3 years. Service Member’s security clearance needs the service member to become a US Citizen or the family member to be a lawful permanent resident. There could be government interest here since it affects the job.
- Veteran and Prisoner of War, someone who bravely served the interests of the nation, makes a final request on their deathbed to see their family member one more time before passing. The Government Interest is based on past interest and service. This request may be expedited.
If it is not in the government interest, do not expect the government to expedite your filing. An unwarranted expedite request may even delay your filing if it was taken out of line or left on a non-processing officer’s desk.
USCIS Contact Information
There are two types of officers when you call the USCIS Contact Center:
- Level One Representatives that complete online requests and provide case status
- Level Two Representatives that are immigration officers in the field offices that can provide better explanations to questions, but cannot process your case (as that is the task of another officer somewhere in the nation)
Calling USCIS does not mean you can speak with a level 2 officer, that ability is determined by a level 1 representative.
If you are inside the US, you can call USCIS here: 1-800-375-5283
If you are outside of the US, you can call USCIS here: 212-620-3418
The Online Case Status is the same information you would get from speaking with a USCIS representative. The USCIS Case Status can be found here by inputting your receipt number which is located on the top left section of your receipt notice into the following webpage: https://egov.uscis.gov/casestatus/landing.do
When can you communicate with a USCIS Officer?
You can normally communicate with an immigration officer or a level 2 representative in 3 situations:
- (Communication in Writing/mail) When an officer sends a written notice asking for a response to questions/inquiries
- (Communication in Person) At an Interview with an Immigration Officer
- (Communication in Writing/electronically) Outside normal processing time, but through the E-Request system.
Does Contacting USCIS Help My Case?
In short, No.
Calling USCIS to get the status of your case does not help speed up it’s processing. It would only state the information provided on the online status, which can easily be viewed at: https://egov.uscis.gov/casestatus/landing.do
The times you might be able to speak with a level 2 officer is when the case is outside of USCIS Processing time or there are issues with the mail and a level 2 officer may have access to the file or the system the file is in.
If USCIS wants more evidence or requires an explanation, a USCIS Notice would arrive by mail and the response to their request would be required by mail as well.
Immigration Officers are processing the filing, conducting the background check, and investigating many aspects of a filing. When the officer is done with the filing, everyone is notified by USCIS Notice.
How do I Check the Processing Times?
Please see our Blog Post on the matter:
What are Common Case Statuses:
- My Case Was Received
- My Case Accepted By The USCIS Lockbox
- My Fingerprint Fee Was Received
- My Case Was Updated To Show Fingerprints Were Taken
- My Request for Additional Evidence Was Sent
- My Request for Additional Evidence Was Received
- My Case is Being Actively Reviewed
- My Case Is On Hold
- My Case is Ready to Be Scheduled for An Interview
- My Case is Scheduled for An interview
- My Case Was Submitted For Quality Review Based On An Approval Recommendation
- My Case Was Approved
- My Card Was Mailed To Me
- My Card Was Picked Up By The United States Postal Service
- My Card Was Delivered To Me By The Post Office
- My Case Was Sent To The Department of State
- My Certificate Of Naturalization Was Issued
Based on the common case statuses, you can see a pattern or progression of a case as it processes through the USCIS System and many officers to either an approval or interview.
More explanation on the USCIS Case Status can be found here: /immigration/common-uscis-case-statuses-a-helpful-explanation/
More of our Blog Posts:
Disclaimer: This Blog is made available by the lawyer or law firm publisher for educational purposes only as well as to give you general information and a general understanding of the law, not to provide specific legal advice. By using this blog site you understand that there is no attorney-client relationship between you and the Blog/Web Site publisher. The Blog should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
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